Proper communication between the patients and the dental staff is essential for a pleasant experience. Running a dental office comes with a lot of responsibilities, but the most important one is maintaining good communication between patients.
In fact, the success of your office heavily depends on how well you understand your patients.
Keep reading to learn four ways to improve dentist-patient communication.
Be Kind and Friendly
You’ve heard of the phrase “First impressions don’t really matter”. Well, in the world of dentistry, they do. If you greet your patients with a warm smile and maintain strong eye contact, then you’ve already set the tone. It’s very important that you get to know your patient first before you start asking medical questions. This lets your patient know that you’re open and caring.
Actively Listen to Your Patients
Listening is a skill that’s going to take some practice. It helps you learn more about your patients, what they’re concerned about and their goal of the visit. Of course, there’s more to being a good listener than letting them talk. Show your patients that you’re listening by actively participating in the conversation. Ask them questions and take their responses to heart. In turn, this shows your dental patients that you’re taking their concerns seriously and give them the reassurance they need.
Keep the Language Patient-Friendly
Although you might have attended dental school, odds are your patients have not. They don’t know a lot of dental terminologies as you do. So, as you examine their mouth, let your patient in on what you’re doing and what you’re looking for. Refrain from using any confusing words and make sure to encourage them to ask questions.
Sharpen Your Skills
The best possible way to improve communication is to continue honing your listening and people skills. Patients want to be treated like people, not an object. Having strong communication in your practice leads to happier dental patients. And with happier patients, the more likely they’ll be loyal to you and continue seeing you. In addition, they may also refer you to other people as well.
Without proper education, your dental practice will never thrive. As a family dentist, it’s up to you to maintain good communication between you and your patients. Are you looking for a trustworthy dentist? Look no further than Bucks County Smiles! Call us at 215-493-4021 to schedule an appointment or to learn more information